Privacy Policy

Your trust is the foundation of everything we build at BusinessMitra. This policy is written in plain language, with nothing hidden: we collect only what the service genuinely needs, we keep it safe, we never sell it, and we never share it for advertising. Below is exactly what we hold, why we hold it, and the control you have over it.

Who we are

BusinessMitra is a WhatsApp-based AI assistant that helps businesses in India reply to their customers automatically, search products, and take appointments. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. BusinessMitra is operated from Gorakhpur, Uttar Pradesh, India, and can be reached at businessmitra77@gmail.com.

Information we collect

We collect only what we need to run the service:

• Business account details — your business name, contact name, WhatsApp number, email, the industry and business type you choose, and the login credentials you use to access your dashboard.
• Demo bookings — when you book a live demo, we collect your name, business name, WhatsApp number, and the industry and business type you select, so we can send your demo code and prepare a sample assistant that fits your kind of business. The small demo fee is processed securely by Razorpay.
• Business content — the store information, product or service details, timings, prices and appointment settings you add so the assistant can answer your customers.
• Customer conversations— the WhatsApp messages exchanged between your customers and your assistant, and the customer's WhatsApp number, so we can generate replies and show you your own chats.
• Payment information — when you book a demo or subscribe to a paid plan, payments are processed by our payment provider (Razorpay). We receive confirmation of payment and plan details, but we do not store your full card or bank details on our servers.

How we use your information

We use your information to route each message to the correct business, generate accurate replies, tailor your demo and dashboard to your industry and business type, show each business only its own conversations and customers, take and record appointments, send owner alerts, process demo fees and subscriptions, provide support, and keep the service secure and working reliably. Each business can access only its own data; data is never mixed or shared between businesses.

Service providers we rely on

To deliver the service, some data is processed by trusted third parties strictly on our behalf:

• Meta's WhatsApp Cloud API, to send and receive WhatsApp messages.
• Google (Gemini) and Groq, to generate the assistant's replies.
• Razorpay, to process demo fees and subscription payments securely.
• MongoDB Atlas, to store your account and conversation data.
• Cloudinary, to store images you upload (such as a profile photo).

We do not sell your data or share it with anyone for advertising.

Data security

Login credentials are stored in encrypted form, access is protected by authenticated sessions, and each account is limited to a single active session. We take reasonable technical measures to keep your data safe, although no online service can guarantee absolute security.

Data retention

We keep your business and conversation data for as long as your account is active so the service can function. If you close your account or ask us to delete your data, we will remove it within a reasonable period, except where we must keep certain records (for example, payment records) to meet legal obligations.

Your choices and rights

You may request access to, correction of, or deletion of your business data at any time by contacting us, and we will always respond respectfully and promptly. You are responsible for informing your own customers that their WhatsApp messages to your business are handled by an automated assistant.

Children

BusinessMitra is intended for businesses and is not directed at children under 18.

Changes to this policy

We may update this policy as the service evolves. When we do, we will change the "last updated" date above. Continued use of the service means you accept the updated policy.

Contact

Questions about this policy? Email businessmitra77@gmail.com or reach us via the contact page.